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Wine Club Policies & Agreement

There is no fee to join the Ballentine Vineyards wine club and you may sign up anytime online, via phone or by visiting the tasting room. As a member you agree to all terms and conditions of membership.

By becoming a member you verify that you or the recipient of the club is at least 21 years of age. You authorize Ballentine Vineyards to charge your credit card four times per year (February, May, September, November). Membership commitment is at least one year, receiving four consecutive shipments.

Club wines are allocated based on club tier and time of year with the option to customize depending on club tier. Customizations or changes to your shipment must be made one week prior to your specified club processing date.

Ballentine Vineyards main form of communication with members is email. Pre-shipment notifications will be sent to members at least 2 weeks prior to processing.


BILLING INFORMATION

The club releases will be charged to the credit card on file the first day of a club month (February, May, September, November). It is your obligation to update your credit card information online or by phone (707-963-7919 Ext.229) at least 5 business days prior to this billing. In addition any address changes must be made online, in writing to wineclub@ballentinevineyards.com, or phone(707-963-7919 Ext.229) at least 5 days prior to this billing.

Ballentine Vineyards is not responsible for shipping charges incurred due to misdirected or returned shipments or changes made after the deadline. If a club shipment is returned for an incorrect address or three failed delivery attempts you will be responsible for the additional cost of reshipping. Club wine purchases, tax and shipping are non-refundable once they have been processed. Costs may change without notice.


SHIPPING INFORMATION

Due to federal law requiring all wine shipments to be signed for by a person at least 21 years of age, a daytime delivery address, preferably a business address, is required. Shipments are handled by UPS and cannot be delivered to PO, FPO, APO or IPO boxes.

We can legally ship to the following states: CA, AZ, CO, FL, IL, NV, NH, OR, TX, WA, GA, CT. Sorry, we cannot ship internationally at this time.

For questions or more information on shipping to your state please email or call Holly, Wine Club Manager. Wineclub@ballentinevineyards.com 707-963-7919 Ext 229


WINERY PICKUP / WILL CALL

Due to space constraints at the tasting room, Will call members are required to pick up their club wines within 30 days of billing. If you are unable to pick up in that time frame you must call 707-963-7919 or email wineclub@ballentinevineyards.com  to make other arrangements prior to the 30 day requirement. If a club release is not picked up within the 30 day period, and no prior arrangements have been made, the wines will be carefully packed and shipped the following week to the billing address on file for an additional charge.

If you miss picking up two shipments you will automatically be switched to permanent shipping.


CANCELLATIONS

You may cancel the club at any time by contacting Holly, Wine Club Manager, at wineclub@ballentinevineyards.com or call 707-963-7919 Ext 229. If the cancellation period occurs during a scheduled club month (February, May, September, November), that shipment will be processed and shipped as your final shipment. All wine purchases, tax and shipping are non-refundable after processing.


SHARING YOUR BENEFITS

Due to system constraints we are only able to have one name and one corresponding email on the membership. Benefits are not transferable outside of the member’s household.

However if you have family or friends who would like to visit the winery when you are not present you may request guest passes each calendar year (quantity varies per club tier). These passes will give the bearer access to the club member area of the tasting room, a complimentary wine tasting and a wine club discounts on all wine purchases.

Please call 707-963-7919 or email  wineclub@ballentinevineyards.com at least two weeks in advance to have the passes emailed to you.


QUESTIONS?

We hope you find your membership enjoyable. If we can be of further assistance, please contact Holly, Wine Club Manager, at 707-963-7919 Ext 229 or email wineclub@ballentinevineyards.com

CONTENTS

  • Club Agreement
  • Billing Information
  • Shipping Information
  • Winery Pickup/Will Call
  • Cancellations
  • Sharing Your Benefits
  • Questions?

WANT MORE BENEFITS?

Upgrade your club today for a bigger discount, more bottles per shipment, or even access to library wines!

View Your Club Options

HAVE QUESTIONS?

Ballentine Vineyards appreciates any feedback of questions you may have.

Visit our Contact Us page 

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